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Privacy Policy


Brightside Heating Services Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,  (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.


Our site is owned and operated by Brightside Heating Services Ltd, a limited company registered in England under company number 10327949, whose registered address is Unit 5, Rochester Court, Anthony’s Way, Rochester, Kent ME2 4NW.

Our VAT number is 364665673.

Data Protection Officer is Gary Kelly, and can be contacted by email at, by telephone on 01634 372180, or by post at the registered address.


This Privacy Policy applies only to our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.  What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’

Personal data is, any information about you that enables you to be identified.  Personal data covers obvious information such as your name and contact details, but also less obvious information such as identification number electronic location data and other online identifiers.


Under the GDPR, you have the following rights which we will always work to uphold:

The right to be informed about our collection and use of personal data.

The right of access to the personal data we hold about you.

The right to rectification if any personal data we hold about you is inaccurate or incomplete.  Please contact us.

The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (We only hold your personal data for a limited time) but if you would like us to delete it sooner, please contact us.

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability, this means you can ask us for a copy of your personal data held by us to re-use with another service or business.

The right to object to us using your personal data for particular purposes.

If you have any cause for complaint about our use of your personal data, please contact us using provided in and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.


We may collect some or all of the following personal and non-personal data



business/company name

contact information such as email addresses and telephone numbers

payment information such as credit / debit card numbers (which are not kept)


All personal data is processed and stored securely, for no longer than is necessary. We will comply with our obligations and safeguard your rights under the GDPR at all times.

Use of your personal data must always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. We may use your data for the following purposes:

Providing and managing your account

Supplying our products or services to you (please note that we require your personal data in order to enter into a contract with you)

Sharing specific address information with our Suppliers for product information to allow them to deliver the correct products for repair work.  This information will not be used for Marketing purposes.

Personalising and tailoring our products and services for you

Replying to emails from you

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


We only keep your personal data for as long as we need to in order to use it, and/or for as long as we have your permission to keep it.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

Steps we take to secure and protect your data include:

  • Encrypted data at rest.
  • Secure Access – only staff with a Business requirement can access your data.
  • Your data will not be shared with 3rd Parties without your explicit consent.


We may sometimes contract with third parties to supply products and services to you on your behalf. These may include work which is outside of our remittance. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.


You have the right to ask for a copy of any of your personal data held by us. Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details at or using our contact details.


If you have any questions about our site or this Privacy Policy, please contact us by email at  by telephone on 01634 372180, or by post at Brightside Heating Services Ltd, Unit 5, Rochester Court, Anthony’s Way, Rochester, Kent ME2 4NW.  Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.


We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Registered Office – Brightside Heating Services Ltd, Unit 5 Rochester Court, Anthony’s Way, Medway City Estate, Rochester, Kent ME2 4NW